Shipping + Returns

Canada Post Strike Update (12/19/24) - Postal operations have resumed, but please expect delays with your orders. Thank you so much for your patience and understanding!

International shipping has re-opened and can be selected at check out.

Canada Post Strike Update (12/16/24) - Postal operations to resume on Tuesday, December 17. Canada Post will be prioritizing mail and parcels already in their network (from before the strike). We cannot drop off new packages until Thursday, December 19. Lettermail orders placed after the strike commenced, will be dropped off on December 19; however, it is unlikely that they will reach you before the holidays.

International shipping will re-open after December 19.

Canada Post Strike Update (11/15/24) - The Canadian Union of Postal Workers (CUPW) has started a national strike. Canada Post’s operations are shut down for the duration of the strike.

All of our tracked shipping options are NOT impacted by the strike; however, please expect some delays with all shipments during this time. If you select untracked letter mail shipping, it is unknown when your order will reach you as all Canada Post deliveries are currently on hold. Here is more information about the strike.

If you are an international customer, please reach out to us at hello@flirtypineapple.com, so we can determine the best shipping rate for you.

Thank you so much for your understanding!

Shipping

We are pleased to offer free standard shipping in Canada + USA on orders over $75 CAD (before taxes + fees). Orders under $75 CAD are subject to shipping fees which are calculated at check out.

If you would like tracking or priority shipping, it can be selected during check out for an additional fee. For U.S. orders, please note that the Small Packet USA Air shipping does not include tracking.

International Shipping

We are also happy to offer international shipping. Rates are automatically calculated at check out. Please note that International Parcel + Small Packet shipping options do not include tracking.

Order Processing

We do our very best to ship orders within 1-3 business days of purchasing your products. During peak order times like holidays and new product launches, please allow for a little extra processing time. An email will be sent to you once your order has been processed. The estimated shipping times will begin once your order has been processed and is released from our facility.

Delivery Times

Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days (which does not include weekends/holidays). Once your package is in the hands of our shipping provider, arrival times are out of our control.

We do everything we can to process and release orders in a timely manner but cannot be held responsible for circumstances that are out of our control.

Flirty Pineapple is not responsible for mistakes or delays made by the shipping service/provider, damaged packages by the shipping service/provider, incorrect shipping information provided by the customer, PO box issues, border delays, customs, stolen packages after delivery, and Acts of God.

Shipping in Canada

Orders shipped to Canadian addresses will be sent via Canada Post. Standard letter mail shipping does not include tracking. Tracking or express shipping can be selected during check out for an additional fee. These orders are shipped via ChitChats, ICS, GLS, Purolator, FedEx, UPS or Canada Post.

Once orders are processed, we find that most people receive their order within 5-10 business days via Standard Shipping and within 1-4 business days via Express Shipping. However, as mentioned above, sometimes this time frame can vary because of circumstances beyond our control.

Shipping to the USA

Orders shipped to U.S. addresses will be sent via Canada Post/USPS, ChitChats, UPS or FedEx. Please note that the Small Packet USA Air shipping does not include tracking. Once orders are processed, we find that most people receive their order within 5-10 business days. However, as mentioned above, sometimes this time frame can vary because of circumstances beyond our control.

Customs, Duties + Taxes

International packages shipping to locations outside of Canada may be subject to customs, duties and taxes which are determined by the destination country, the shipment value and the contents of the package. These fees are not included in the item price or shipping costs and therefore are the responsibility of the customer.

Please note that you may be required to pay applicable customs, duties and taxes before or upon delivery of your package.

Order Cancellation or Changes

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Because of this, we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at hello@flirtypineapple.com and we will do our best to accommodate your request.

Taxes

Prices displayed on our website do not include taxes. When you proceed to purchase your order, sales tax and shipping charges (where applicable) will be calculated on the total value and will be displayed on the Order Summary page.

Returns / Exchange

We are sure you'll love your Flirty Pineapple products; however, we know that life isn't always perfect! We have a 14-day return policy on non-sale items, which means you have 14 days after receiving your item to request a return/exchange for an in-store credit.

To be eligible for the in-store credit, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@flirtypineapple.com or by completing the contact form below. Please include your order #, item(s) you're requesting to return and the reason(s) for requesting a return. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@flirtypineapple.com or fill out the contact form below.

Damages + Issues

While our products are carefully inspected prior to shipping, we understand that things happen. Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. However, please note that we are not responsible for damages resulting from shipping, washing, wearing or misuse.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards, sale or discounted items at this time.

Return Form

Please include your order #, item(s) you're requesting to return and the reason(s) for requesting a return.